Portfolio Management
Frequently asked questions about investing in crypto at Bitvavo
What does Bitvavo offer me?
The Bitvavo platform has now become the largest and cheapest Dutch exchange, where you can easily and safely buy, sell, deposit or withdraw different types of digital currency (+300). Our mission is to make digital currency accessible to everyone.
Bitvavo tries to add new assets to the platform every week, you can also request assets yourself to add them to the platform.
How does Bitvavo's staking service work?
With Bitvavo staking, you have the opportunity to earn interest on your crypto coins and token in the form of rewards. A passive income as it were. The rewards come from flexible off-chain and on-chain (blockchain) staking services, where you receive a percentage reward in the crypto you have on staking.
Trading fees Our fees are based on your trading volume from the previous 30 days.
The higher your trading volume the cheaper your trading fees. you start with 0.15% maker fee and 0.25% taker fee
You can view all of these in detail on the official website https://bitvavo.com/en/fees
How can i grow my investment quickly?
Buy the lows, sell the highs.
Buy crypto during a correction and sell when the value rises to increase your investment.
Staking and lending rewards.
With Staking and Lending on Bitvavo you get the most out of your digital assets.
Earn rewards on a wide range of supported cryptocurrencies with yield percentages of up to 32,8%.
By staking your crypto, you help secure a blockchain network and receive rewards for doing so.
Every Monday you will receive this on your account.
How Are My Crypto and Personal Data Protected?
At Bitvavo, security comes first. The platform combines advanced technology, strict regulations, and full transparency to keep your digital assets and personal information safe at all times.
1. Secure under European regulation
Bitvavo is a Dutch company based in Amsterdam and complies with the highest European standards.
The company operates under the supervision of De Nederlandsche Bank (DNB) and follows all guidelines under the European MiCA and AMLD5 regulations.
In addition, Bitvavo meets international security standards such as ISO 27001, ISO 27017, PCI DSS Level 1, and SOC 1-3.
2. Secure crypto storage
Most digital assets are stored in so-called cold wallets — secure offline storage that is not connected to the internet.
Every transaction from these wallets requires multiple internal approvals (multisignature), making unauthorized access virtually impossible.
Bitvavo also partners with professional custodians that provide insured storage solutions.
3. Account protection
You remain in full control of your own account security:
- Enable 2FA (two-factor authentication)
- Set up an anti-phishing code
- Manage your devices and API access
In addition, Bitvavo continuously monitors all accounts for suspicious activity using advanced detection systems.
4. Protection of personal data
Bitvavo processes your personal data in full compliance with European privacy legislation (GDPR).
All communication is encrypted using SSL/TLS, and sensitive information is securely stored according to the highest security standards.
5. Extra protection: Bitvavo Account Guarantee
If something unexpected still happens, Bitvavo provides an extra layer of protection.
With the Account Guarantee, you can receive up to €100,000 in compensation (under certain conditions) if unauthorized access occurs on your account.
This gives you peace of mind knowing that trading with Bitvavo is always safe.
And what about the security of my investments?
To bring the security of our user assets to the next level, we are introducing the Bitvavo Account Guarantee. Should someone gain unauthorized access to your Bitvavo account and misappropriate funds, you may now be eligible for reimbursement of up to EUR 100.000.
6 essential tips for securing your assets on Bitvavo
Are you wondering how to keep your assets safe? We follow best practices to secure your funds, but you can take a few additional steps to protect funds on your account even more.
1. Enable two-factor authentication
The first step to securing your Bitvavo account is to enable two-factor authentication (2FA). This feature adds an extra layer of security to your account by requiring a unique code generated by an authentication app. It makes it difficult for hackers to gain unauthorized access. We also advise you that, if you use any authentication app, do not sync the codes with your personal account. Instead, keep them locally on your device.
2. Use a strong password
Creating a strong password is essential to keeping your Bitvavo account secure. Avoid using common words, phrases, or personal information that can be easily guessed. Instead, use a combination of uppercase and lowercase letters, numbers, and special characters.
3. Keep your account information private
Never share your Bitvavo account details with anyone, including your password, security questions, and API keys. Also, be aware of phishing scams and fake emails that may try to steal your personal information. Bitvavo will never ask for your account information via email or phone call.
4. Secure your email account
Ensure that your email account linked to Bitvavo is well-secured by enabling two-factor authentication and regularly checking for account leaks on haveibeenpwned.com. You can also consider using a separate email address for Bitvavo.
5. Use the anti-phishing code
If you enable the anti-phishing code, it will be included in all automatically generated emails sent by Bitvavo. With this code, you're able to check if the email truly originates from Bitvavo. You can change your anti-phishing code by following the instructions here.
6. Stay informed
Stay updated by following our official social mediaaccounts and blog. This will help you stay informed about any security concerns or updates on the platform, allowing you to take necessary actions to keep your funds secure.
If you need help, please reach out to our support team via support@bitvavo.com.
What are the withdrawal limits at Bitvavo?
At Bitvavo, a standard withdrawal limit of €25,000 per 24 hours applies. This amount applies cumulatively to both euro and crypto withdrawals.
How does the price of bitcoin and crypto rise?
The price of bitcoin and of a cryptocurrency is determined by supply and demand. The more people use the cryptocurrency, the higher the demand becomes. If the number of coins remains the same, this increasing demand means that the price of the coin will rise.
What makes Bitvavo unique?
Bitvavo is the largest and cheapest Dutch exchange with more than 400 digital currencies. We offer transparent and low rates, with the security of our platform and the fund guarantee up to €100,000 paramount.
How can we help you?
Our team is ready to provide you with personalized advice and guidance on your crypto investment journey. Contact us at support@bitvavo.com for all your questions and advice.
Are the digital currency on my account safe?
The security of your digital currency is Bitvavo’s highest priority. Bitvavo has, among other things, the following measures in place to ensure the security of your digital currency:
Stichting Bitvavo Payments
All of the customers’ digital currency is, in principle, stored in an omnibus account issued by Stichting Bitvavo Payments, which is entirely separate from Bitvavo B.V. This way, the results of Bitvavo B.V. can not have any impact on the funds of the users of Bitvavo.
Cold Wallets & Insured Custody Providers
Most of the digital currencies of our users are stored on so-called ‘cold wallets'. These wallets are not connected to the internet. Stichting Bitvavo Payments is, for most digital currencies, using the services of Insured Custody Providers. These Insured Custody Providers specialize in storing digital currencies in a safe environment and are insured up to an amount of EUR 255 MIO at Coinbase Custody and up to an amount of 500 MIO at Copper.co to mitigate potential risks as much as possible. To reduce the risk for our users, we balance risks between multiple Custody Providers.
To guarantee your digital currency withdrawals quickly, Bitvavo keeps a percentage of the stored digital currency on a so-called ‘hot wallet'.
Multisignature Wallets
The cold wallets that Stichting Bitvavo Payments uses are multi-signature wallets. Because of this, only a select number of Bitavo employees have access to the cold wallets, and they are only able to access them together.
Guaranteed accounts
To bring the security of our user assets to the next level, we are introducing the Bitvavo Account Guarantee. Should someone gain unauthorized access to your Bitvavo account and misappropriate funds, you may now be eligible for reimbursement of up to EUR 100.000.
By taking, among other things, the measures mentioned above, your digital currencies stored at Bitvavo are, in principle, extremely well secured. However, besides the security measures, Bitvavo has implemented, it is also key that you secure your Bitvavo account as described in more detail here.
Although Bitvavo takes all the abovementioned measures, it is always recommended to withdraw your digital currencies to your own external (cold) wallet to ensure that you are completely independent. How you can withdraw digital currencies to an external wallet is explained in more detail here.
Want to know about keeping your cryptocurrency safe? Read more about it in this Bitvavo Learn article.